It has always been a popular maxim that what cannot be measured cannot be managed. This holds true for every business industry, including hospitals and clinics. What used to be strategies for common businesses, such as manufacturing, are now being adapted by other industries as well, especially customer service management and clinics. Due to this, clinical KPI has become a necessity in many hospitals and clinics because this is one way to effectively assess the medical world. This is done not only in terms of revenue, but also in terms of clinical standards.
One can easily assume that a place such as a hospital can only be measured through its cleanliness and how it is helping patients by giving charity work. In contrast, hospitals also have accreditation levels. As many people can observe, not all hospitals have the same kind or level of service. This is precisely because hospitals that cannot provide advanced medical services are not accredited to offer that kind of medical attention to certain diseases and disorders.
Abortion Clinic
In terms of accreditation, there are accreditation bodies that certainly have standards of measurements. This is the basis by which a hospital or a clinic develops its Key Performance Indicators or KPIs. The organization has to align its services and standards to what is acceptable and what is desired. Only then will a clinic be able to get to the next level. Keep in mind that these accrediting bodies are not part of the government.
Accordingly, hospitals and clinics should offer safety, not only to its patients, but also to the general public. As such, part of its Key Performance Indicators is safety, not only in terms of building safety, but accuracy in the issuance of medicines and prescriptions. A wrong drug given or any lack of dosage thereof will result to worse clinical conditions. It is not an option to make a mistake. All drugs prescribed, of course, must not be expired.
Next, the quality of service is also measured. Are the drugs given or administered on time? Are the nurses attentive to the patients' needs? These are only few of the questions that may arise to measure the quality of the hospital's service. The quality of the medicines provided should also be at par with the current norms of the medical world. Quality may also include facilities. There should be enough space for people in any given room. Patients should not be crowded in ward areas or the diseases may spread as opposed to mitigating them. Another metric measured is ethics. Hospitals and clinics should not participate in activities that are illegal or socially not acceptable, such as abortion and euthanasia.
Lastly, other than all the mentioned metrics, one also has to consider income. One cannot be accredited if the finances of the hospital are not managed well. This is also related to managing resources and how they are allocated for the improvement of the hospital or clinic. As always, one organization will not advance if it is not managed right, so it is only apt to include this in the clinical KPI of every medical facility.
How to Measure Clinical KPI
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